Please note - Items returned to the incorrect address/without contacting us prior, will be void of any resolution.

The Fine Print

Our policy lasts 50 days. If 50 days have gone by since your purchase was delivered, then unfortunately we won't be able to handle a return or refund.

To be eligible for a return, your item must be in the same condition that you received it. For the avoidance of doubt,please ensure everything is in working order before you consider returning your TravelPod. 

All items that originally came with the product must be returned, including packaging, casings, manuals etc...

If you purchase priority dispatch at checkout, please note this $3 charge isn't refundable, as it relates to prioritising your order and not our product itself.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Resends
If your parcel is returned to us, and a re-send is required (due to an incorrect address, or an issue which has been caused from the customer end) we will charge a re-send fee, to cover another postage label to your address.

Important notes:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.